Shipping & Returns

Orders are picked and packed Monday to Friday, excluding US public holidays. Standard orders are dispatched within 1–2 business days. Orders placed after 12:00 PM PT are processed the following business day. During MFM Society drops and launch weeks, processing may take up to 3 business days.

You will receive an order confirmation email immediately after checkout, followed by a dispatch email with tracking as soon as your parcel leaves our facility.

• Standard (3–7 business days) — $8, free on orders over $150.
• Expedited (2–3 business days) — $18.
• Overnight (next business day, order by 12:00 PM PT) — $35.

Delivery estimates begin the day the parcel is collected by the carrier, not the day the order is placed. Alaska, Hawaii and US territories may require 2–4 additional business days.

MFM ships worldwide. International orders are sent with tracked, signature-on-delivery service through DHL Express or your local postal partner.

• Canada & Mexico — 4–8 business days, from $20.
• United Kingdom & Europe — 5–10 business days, from $28.
• Australia, New Zealand & Asia-Pacific — 7–14 business days, from $32.
• Middle East, Africa & Latin America — 10–18 business days, from $38.

Exact rates are calculated at checkout based on destination and parcel weight. International shipping is free on orders over $400.

International orders may be subject to import duties, VAT/GST and customs handling fees set by the destination country. Where duties are not prepaid at checkout, they are the responsibility of the recipient and are collected by the carrier before delivery. MFM has no control over these charges and cannot estimate them in advance.

Parcels refused at customs or abandoned by the recipient are returned to us at the customer's cost; the original shipping charge and any return freight are deducted from the refund. We do not mark orders as gifts or declare values below the amount paid.

Every MFM order ships with tracking. When your parcel is dispatched you will receive an email containing your carrier and tracking number — enter it on the carrier's site to follow the shipment in real time.

• Tracking can take up to 24 hours to show its first scan after the dispatch email arrives.
• International parcels may show no movement for several days while in transit or customs clearance.
• If tracking has not updated for 7 business days (domestic) or 14 business days (international), contact us and we will open a carrier investigation.
• Can't find your tracking email? Check your spam folder, then email us with your order number and we will resend it.

Parcels marked delivered but not received should be reported within 7 days of the delivery scan so we can file a claim with the carrier.

Unworn, unwashed items in original condition with all tags and packaging intact may be returned within 30 days of delivery. Email us with your order number to receive return instructions and an authorisation number.

• Domestic returns: a prepaid label is provided; $8 is deducted from the refund to cover return freight.
• International returns: return shipping and any duties are the customer's responsibility.
• Final sale — underwear, socks and any item marked final sale cannot be returned for hygiene reasons unless faulty.
• Footwear must be returned in its original box, tried on indoors only, with soles unmarked.

Refunds are issued to the original payment method within 5 business days of your return being received and inspected; your bank may take a further 3–10 business days to post the funds. Original shipping charges are non-refundable unless the item arrived faulty or incorrect.

We do not process direct exchanges. To change a size or colour, return the original item for a refund and place a new order so your size is secured before it sells out.

Inspect your order on arrival. If an item is damaged, faulty or not what you ordered, email us within 14 days of delivery with your order number and photographs of the item and packaging. We will arrange a free return and send a replacement, or issue a full refund including shipping, at your choice.

Orders can be amended or cancelled within 2 hours of purchase, before they enter fulfilment. After dispatch we cannot reroute a parcel. Orders returned to us because of an incorrect or incomplete address are refunded minus shipping costs.